■ SOUTH AFRICA: Bombardier sets up a Regional Support Office and Parts Depot in Johannesburg.

Canadian aircraft manufacturer, Bombardier Aerospace, has opened a new Regional Support Office (RSO) and parts depot in Johannesburg, South Africa. The office and depot will anchor regional support capabilities for Bombardier business and commercial aircraft customers in Africa. Both the Johannesburg RSO and parts depot are co-located at Bombardier’s Business Aircraft Authorized Service Facility (ASF) at ExecuJet South Africa’s facility at Johannesburg's Lanseria Airport. It will be the 11th parts facility in Bombardier’s network.

Bombardier's C-Series Jets

When fully staffed in the coming months, the new RSO will include teams from both Bombardier’s business and commercial aircraft, and will each include an RSO manager leading regionally focused customer support account managers (CSAM) and field service representatives (FSR). As the business and commercial aircraft fleet grows, Bombardier will continue to explore expanding its RSO’s capabilities and staff.

The 2'153sqft (200 sqm) Johannesburg parts depot facility will operate through an agreement with ExecuJet South Africa and will be equipped to serve all business and commercial aircraft customers within the region starting in the coming months. 

“As the operator base grows within Africa, we are committed to providing our customers with the highest-quality service that we have in place worldwide,” said Eric Martel, president, customer services & specialised and amphibious aircraft, Bombardier Aerospace.

More than 240 Bombardier business and commercial jets are based in Africa. Both the Johannesburg RSO and parts depot facility will provide expertise and support to local customers, as well as customers flying into the region. The RSO will serve as a locally based link to Bombardier’s network of highly skilled in-service engineering teams and 24/7 Customer Response Centres (CRC). The office will work in close collaboration with Bombardier’s maintenance network of wholly owned service centres and ASFs, as well as our network of parts hubs and depots, including the newly announced parts depot, which will be operational 24/7 to cater to the diversified needs of Bombardier operators.